tag:webcrm.statuspage.io,2005:/historywebCRM A/S Status - Incident History2024-03-28T10:52:47+01:00webCRM A/Stag:webcrm.statuspage.io,2005:Incident/190835592023-11-10T14:52:51+01:002023-11-10T14:52:51+01:00Inbound module<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>14:52</var> CET</small><br><strong>Resolved</strong> - Inbound mails are being processed again starting around 1 hour ago. Some emails will take longer to reach the platform until the queue has been emptied.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>12:36</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing issues with the inbound module/incoming SMTP. Website forms and support emails are currently not being processed in webCRM. We are investigating and is has top priority.</p>tag:webcrm.statuspage.io,2005:Incident/159294012023-01-25T12:06:31+01:002023-01-25T12:06:31+01:00MS 365 Outtage<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>12:06</var> CET</small><br><strong>Resolved</strong> - Microsoft has removed the status alert and systems should be fully operational again.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:42</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:41</var> CET</small><br><strong>Update</strong> - Microsoft 365 and Azure are currently experiencing a severe outtage on several of their services. This unfortunately affects the usage of webCRM and some will experience issues with login as well. <br />https://azure.status.microsoft/en-us/status</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:40</var> CET</small><br><strong>Investigating</strong> - Microsoft 365 and Azure are currently experiencing a severe outtage on several of their services. This unfortunately affects the usage of webCRM and some will experience issues with login as well. <br />https://azure.status.microsoft/en-us/status</p>tag:webcrm.statuspage.io,2005:Incident/158708412023-01-18T10:32:03+01:002023-01-18T10:33:06+01:00Some systems are unavailable for login<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:32</var> CET</small><br><strong>Resolved</strong> - Issue has been resolved. All customer can access their systems again. Here is the message from Azure that caused the issue: https://azure.status.microsoft/en-us/status</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>10:23</var> CET</small><br><strong>Investigating</strong> - Some systems are unable to login at the moment. We are investigating what is causing the issue. Will update here.</p>tag:webcrm.statuspage.io,2005:Incident/103687742022-06-21T12:58:26+02:002022-06-21T12:58:26+02:00Loginpage is down<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>12:58</var> CEST</small><br><strong>Resolved</strong> - The page is loading again.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>12:56</var> CEST</small><br><strong>Investigating</strong> - Currently the login page is not loading - we are investigating the issue. <br />If you are already logged in, you should not be affected by the issue.</p>tag:webcrm.statuspage.io,2005:Incident/97651562022-04-12T09:34:21+02:002022-04-12T09:34:21+02:00Editor - unlicensed copy warning<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>09:34</var> CEST</small><br><strong>Resolved</strong> - We released the fix and the warning is no longer shown.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>09:11</var> CEST</small><br><strong>Identified</strong> - A warning is currently shown in our email editor due to a mistake, where our license key was set incorrectly. <br />The editor can still be used and the warning will not affect how emails look when sent. We are doing a release to fix this.</p>tag:webcrm.statuspage.io,2005:Incident/92576012022-02-07T17:11:49+01:002022-02-07T17:11:49+01:00Cookie issue in new Chrome update<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>17:11</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved. Cookies are no longer appearing on all views.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:41</var> CET</small><br><strong>Identified</strong> - The latest Chrome (Chromium/Edge) update contains a cookie issue that doesn't resolve cookies correctly. It is possible to experience a pop up on all views. If this is the case use a different browser until Chrome updates again.</p>tag:webcrm.statuspage.io,2005:Incident/77183122021-08-09T10:51:31+02:002021-08-09T10:51:31+02:00Inbound email issues<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:51</var> CEST</small><br><strong>Resolved</strong> - This issue was solved now, so support cases and inbound emails will occur in the system from now on. There can be a queue at the moment and it can take a bit longer for emails to get in than usually.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:32</var> CEST</small><br><strong>Investigating</strong> - We currently have issues with the inbound email feature, so support cases and inbound email enquiries are not created. We are looking into what causes the issue. <br />Emails/cases will occur in the system when the issue is fixed.</p>tag:webcrm.statuspage.io,2005:Incident/74805882021-07-12T09:18:32+02:002021-07-12T09:18:32+02:00Some users cannot access system<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>09:18</var> CEST</small><br><strong>Resolved</strong> - Restarted a problematic server and it has resolved the issue for now. <br />If you get an error logging in, please try to close your browser fully and open it and webCRM again. <br />Contact us if you still have issues after that.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>09:13</var> CEST</small><br><strong>Investigating</strong> - Some users cannot access their system, while others are not affected. We are investigating the issue.</p>tag:webcrm.statuspage.io,2005:Incident/72608922021-06-16T10:45:56+02:002021-06-16T10:45:56+02:00Slow system<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>10:45</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>10:43</var> CEST</small><br><strong>Monitoring</strong> - The issue is solved for now and all functions are back to normal. <br />We will continue to investigate to make sure we do not experience the same error again.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>10:41</var> CEST</small><br><strong>Identified</strong> - We have identified where the issue is located and have allocated more resources to this part. This should hopefully solve the problem for now and allow us to investigate and solve the root course.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>10:24</var> CEST</small><br><strong>Update</strong> - The core system has normal response times, but many of the elements using other services are affected. Sending emails, uploading documents and calendar are very affected currently and we continue the investigation.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>10:13</var> CEST</small><br><strong>Investigating</strong> - We currently experience that some systems are slow and are investigating what is causing the issue. <br />Especially calendar, document upload, search, landing pages and email sending are affected.</p>tag:webcrm.statuspage.io,2005:Incident/70986202021-05-27T11:33:17+02:002021-05-27T11:33:17+02:00Issues with files and images<p><small>May <var data-var='date'>27</var>, <var data-var='time'>11:33</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>11:10</var> CEST</small><br><strong>Identified</strong> - We currently have some issues with files, both uploading/deleting files and Logos and images in templates. <br />We are working on releasing a solution currently and it should soon be solved. <br />Sorry for the inconvenience.</p>tag:webcrm.statuspage.io,2005:Incident/69718672021-05-11T10:41:04+02:002021-05-11T10:41:04+02:00Issues creating organsiations<p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:41</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:33</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>10:28</var> CEST</small><br><strong>Investigating</strong> - We currently experience issues creating new organisations, where users get an error. <br />We are investigating the cause of the error.</p>tag:webcrm.statuspage.io,2005:Incident/62439882021-02-13T13:00:40+01:002021-02-13T13:00:40+01:00Certificate updates<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>12:33</var> CET</small><br><strong>Scheduled</strong> - We are updating our cerficates. During this service window components of the webCRM system will be unavailable for 5-10 minutes. Errors can occur in this time slot, but most system will work.</p>tag:webcrm.statuspage.io,2005:Incident/62432922021-02-11T11:17:46+01:002021-02-11T11:17:46+01:00Issues logging in from website<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>11:17</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>11:11</var> CET</small><br><strong>Update</strong> - We have general issues with slow calls to the system. We will keep you updated as soon as we know more.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>10:59</var> CET</small><br><strong>Investigating</strong> - We currently have issues with login from our website and login.webcrm.com.<br />We are investigating the problem.</p>tag:webcrm.statuspage.io,2005:Incident/62262252021-02-09T11:15:48+01:002021-02-09T11:15:48+01:00REST API issues<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:15</var> CET</small><br><strong>Resolved</strong> - We are back up and both REST API and systems runs normally.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:04</var> CET</small><br><strong>Update</strong> - We are releasing the fix now and hope this will fix the issues with both the API and the affected components in the system.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:48</var> CET</small><br><strong>Identified</strong> - We have found the issue and are working on a fix. We hope it will be solved in 5-10 minutes and will keep you updated.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:13</var> CET</small><br><strong>Update</strong> - In the webCRM system e-mail sending, document upload and calendar can be affected by the issues, but the main part of the system works normally.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:08</var> CET</small><br><strong>Investigating</strong> - We are investigating 500 Internal Server Error messages on our REST API.<br />We will keep you updated.</p>tag:webcrm.statuspage.io,2005:Incident/61175092021-01-26T14:56:06+01:002021-01-26T14:56:06+01:00System slow<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:56</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:44</var> CET</small><br><strong>Update</strong> - Scaling is done and we are back to normal.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:42</var> CET</small><br><strong>Update</strong> - We are scaling the servers up.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:23</var> CET</small><br><strong>Update</strong> - We are back up.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:11</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:06</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:55</var> CET</small><br><strong>Update</strong> - The core system is running normally again, but we are looking into issues with files and landingpages.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:49</var> CET</small><br><strong>Update</strong> - We have located that some services are using more resources than normal and will investigate the reason behind.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:45</var> CET</small><br><strong>Investigating</strong> - The system is currently slow for some users, and then fast again. We are investigating what is happening and will work a solution.</p>tag:webcrm.statuspage.io,2005:Incident/58057152020-12-15T13:31:54+01:002020-12-15T13:31:54+01:00Long responsetime on some calls for REST API<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>13:31</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:17</var> CET</small><br><strong>Monitoring</strong> - We have identified that some calls to our REST API's have longer response times than normal and have scaled the service. We are working on improving the automatic scaling of this.</p>tag:webcrm.statuspage.io,2005:Incident/53690322020-10-20T13:10:41+02:002020-10-20T13:10:41+02:00Problems logging in<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>13:10</var> CEST</small><br><strong>Resolved</strong> - We have found the issue and rolled back, so the login is working again. <br />Sorry for any inconvenience this has caused.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>12:47</var> CEST</small><br><strong>Investigating</strong> - We currently have issues with our login server and are investigating the cause. <br />If you are logged in, this does not cause troubles, but when logging in from the website or with a direct login link, we see an issue.</p>tag:webcrm.statuspage.io,2005:Incident/52573532020-10-06T08:01:58+02:002020-10-06T08:01:58+02:00Problems with login<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>08:01</var> CEST</small><br><strong>Resolved</strong> - We found the issue and released a fix and will make sure this does not happen in the future. <br />We are sorry for the issues it caused.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>07:57</var> CEST</small><br><strong>Update</strong> - It is possible to log in and use webCRM through our app, as that uses another login method.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>07:31</var> CEST</small><br><strong>Investigating</strong> - Users have troubles logging in. If you are already logged in, it is no problem, but if you are not logged in or log off and try to get back on, you will get an error. We are investigating the issue.</p>tag:webcrm.statuspage.io,2005:Incident/52069252020-09-30T15:39:33+02:002020-09-30T15:39:33+02:00Increased number of 502 Bad Gateway errors<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>15:39</var> CEST</small><br><strong>Resolved</strong> - We have made and released a solution for this. If you see further issues with this, please contact us on api@webcrm.com and we will look into it.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>11:21</var> CEST</small><br><strong>Investigating</strong> - We are experiencing an increased number of 502 Bad Gateway errors on our SOAP API and are currently investigating the issue.</p>tag:webcrm.statuspage.io,2005:Incident/51025892020-09-17T08:23:16+02:002020-09-17T08:23:16+02:00We are seeing an increased amount of errors when sending mail through our SMTP server.<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>08:23</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>11:21</var> CEST</small><br><strong>Update</strong> - We have solved the issue and are currently delisting our SMTP server from Blacklists</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>09:36</var> CEST</small><br><strong>Update</strong> - We have solved the issue and are currently delisting our SMTP server from Blacklists</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>09:36</var> CEST</small><br><strong>Monitoring</strong> - We have solved the issue and are currently delisting our SMTP server from Blacklists</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>09:16</var> CEST</small><br><strong>Identified</strong> - This is not affecting systems with Mailjet.<br /><br />The issue has been identified and a fix is being implemented.</p>tag:webcrm.statuspage.io,2005:Incident/50152432020-09-07T09:54:15+02:002020-09-07T09:54:15+02:00Azure network issues<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:54</var> CEST</small><br><strong>Resolved</strong> - Azure has resolved the issue.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>09:01</var> CEST</small><br><strong>Monitoring</strong> - We have received info from Azure, where the webCRM system is hosted, that they have some network troubled due to a cable breach that happened yesterday (03-09-2020 10:30 CET). This can cause longer load times and we hope for a fix soon. <br />We are also in general looking into our load times and see if we can do anything on our side to improve them.</p>tag:webcrm.statuspage.io,2005:Incident/45355052020-07-10T07:00:44+02:002020-07-10T07:00:44+02:00Database updates<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>09:20</var> CEST</small><br><strong>Scheduled</strong> - We need to update each system database, causing downtime of up to one hour once outside office hours during next week. If you cannot access your webCRM system, please try again later.<br />The scedueled times are:<br />Monday to Thursday from 20:00 CET to 7:00 CET next morning</p>tag:webcrm.statuspage.io,2005:Incident/45354962020-07-09T07:00:30+02:002020-07-09T07:00:30+02:00Database updates<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>09:18</var> CEST</small><br><strong>Scheduled</strong> - We need to update each system database, causing downtime of up to one hour once outside office hours during next week. If you cannot access your webCRM system, please try again later.<br />The scedueled times are:<br />Monday to Thursday from 20:00 CET to 7:00 CET next morning</p>tag:webcrm.statuspage.io,2005:Incident/45354902020-07-08T07:00:38+02:002020-07-08T07:00:38+02:00Database updates<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>20:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>09:17</var> CEST</small><br><strong>Scheduled</strong> - We need to update each system database, causing downtime of up to one hour once outside office hours during next week. If you cannot access your webCRM system, please try again later.<br />The scedueled times are:<br />Monday to Thursday from 20:00 CET to 7:00 CET next morning</p>tag:webcrm.statuspage.io,2005:Incident/45443342020-07-07T07:13:52+02:002020-07-07T07:13:52+02:00Webhooks does not fire<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>07:13</var> CEST</small><br><strong>Resolved</strong> - We found out that it was some dns issue with our webhook service. So it could't talk to some internal services</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:14</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>12:40</var> CEST</small><br><strong>Investigating</strong> - Currently webhooks does not fire. We are looking in to the issue</p>